Skip to content

Have an idea?

Share it with us or vote on other people’s ideas. Our product team is listening.

WebABA Practice Management System

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

78 results found

  1. Flex report for Easter Seals

    You have a flexible report for Easter Seals but it does not include all the required information. We spend hours every week to update the report. It really needs the clients medical record number with ESSC, and the rendering staff name in addition to treatment type and the place of service. I'm sure we are not the only Easter Seal client.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Allow Catalight (formerly BPHN) payments to auto-post using Session ID

    Catalight (formerly the BPHN) allows customer to submit a Flex Report called BHPN Billing Export (Custom report) for billing in place of 1500, 837p, invoice or statement. Custom report contains all data elements required by Funder to pay customer for services rendered. Funder pays using Session ID number to tie payment back to a particular client, DOS and session. Customer is looking for an integration to post this money in NPA to be able to track payments and have AR in one place.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Import 835 files from Outside Sources

    As a separate development topic I would like to suggest that it would be wonderful if it were possible for NPA to consider offering a way for us to manually import any ERA 835 (5010) files that we obtain through other sources or that fail to import from Office Ally. I have used other programs that allowed this.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Option to Review ERA's before posting (ERA Posting Review Queue)

    A few RCM clients have asked if we could update our system to prompt them to review ERA postings before committing the automatic postings.

    Having the functionality to review ERA's and press a button to confirm a post manually could fix a lot of our posting error issues.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Claims Manager: Filter for Line Item Status

    Include a filter for: Line Item Status in the Insurance Claims Manager view. This will give the biller the ability to exclusively pull up claims by their specific status type and review them. E.G. Sent, Accepted, Rejected, etc.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Cross-Walk CPT Codes When Transferring Charges to Bill to Secondary Insurance

    When transferring charge lines to submit for payment to a Secondary Insurance company, it would be great if NPAWorks could use a conversion table to insert the equivalent H or 9 style CPT codes used by each payor.

    Having to manually change this before submission to Secondaries is very time consuming and prone to user error if not done carefully.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. secondary

    Automatically include primary EOB information with secondary claim submission.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Integration with Zirmed/Waystar electronic clearinghouse

    It would be desirable to have the ability to use Zirmed/Waystar as a clearinghouse for electronic claim remittances

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Recalculate Client Charges Based on Overpayment Take Backs

    It would be a massive help to have the Payment Ledger be able to detect a "take back" in an EOB (money being subtracted for previous overpayment) and then automatically look up the original payment to un-apply those monies in some sort of logical fashion.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. UI suggestion

    Hi, since it seems I can't post a screenshot here, I will try to describe a suggested improvement to the UI if could. There are several modules that have this same issue. For an example, look at Flexible Reports.

    on the left, the list of report names. The bottom 2/3 of this section is rarely useful. The real important thing I'd like to see is the complete list as I am working reports and when I expand the selections, I have to scroll up & down using the scrollbars. IMHO you could shrink or minimize the bottom "greay" area so…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. add a progress bar when submitting claims

    Add a progress bar or percentage of completion when submitting claims to OA or APEX.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. More Clearly Indicate Where Charges Went in Claims Manager

    I added Regional Center as a secondary payer to a client's contract and transferred over their remaining insurance balance to the Regional Center.

    For those charge lines transferred to Regional Center, under the "Billed As" column, it changed to "Other". Is there a way to get "Regional Center" appear under this column?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Allow deletion of unsynced Catalyst time sheets

    Not sure if this should fall under billing, but since it effects billing accuracy I put it here. There needs to be a mechanism in which you can delete unused or unwanted Catalyst time sheets in the NPA works Catalyst sync screen. This should also effect unwanted/unused Clients and Employees.

    For example, we have to create catalyst accounts for parents to record data. When you open the sync screen, all of the parent accounts are there and look like unsynced employees.

    Another example is when there is a mistake in a Catalyst time sheet/SOAP note. Even if the error note…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Button to Delete Notes

    The addition of an action button that would allow us to delete an incorrectly applied note. We understand deleting is not an option for posting but would like this feature for at least notes.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The software should allow saving/archiving/recall of all claims - original, corrected, voids, etc.

    I am coming from the world of Central Reach. Did you know, in Central reach, when you generate a claim, that original claim is then always in the system. Unchanged.

    If one needs to generate a corrected claim, they generate a NEW CORRECTED CLAIM - and the ORIGINAL WRONG CLAIM is still in the system, able to be reviewed and viewed, even printed. The system retains all claims - I could generate 12 corrected claims for the same DOS, and find all 12 of them in the system chronological.

    Why on earth does NPA not do this?!?!?! Overwrite the original…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Auto-Transfer Unpaid Balance to Secondary/Patient Resp. for Manual Payments

    It would be nice if NPAWorks could automatically transfer manually-created Payments that have a remaining balance to the client's Secondary insurance (if they have one) or to the Patient Responsibility portion

    This is cumbersome for Manual Postings since an additional Transfer to Patient Resp. transaction must be done each time - it would be nice for this behavior to be the same for either Payment type.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Exclude Prior Statements Charges When Generating New Ones - Eliminate Duplicate

    To avoid duplicate posting of payments, it would be useful for the Statements feature to exclude charges that have been billed on a previous statement, or to simply add a section that shows unpaid charges from previous periods.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Ability to Extract/Export EOB info for Secondary Billing

    The ability to export particular EOB payment info from NPAWorks per-client would aid in submission of uncovered charges.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Simplify EOB lookup based on Client Name

    Allow for lookup of EOB payment info inside the Payment Ledger window by client name with an extra search filter for client names.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Claims Ledger and Payments Ledger: Print and Export

    It would be ideal if the Claims Ledger and Payments Ledger views had a Print and/or Export feature to create an audit trail containing a breakdown of payments and adjustments made.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base